Operator Forward

Requirements

 * FusionPBX config direct from the database

Base Domain
 
 * Add an operator extension to the base domain. In this example we will use extension 201 and domain buccleuch.hosted.surevoip.co.uk
 * Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
 * Add an 'operator' dialplan entry for the operator's extension.

Customer Domains
the system which domain to send the call back to when the operator transfers the call.
 * Add the operator dialplan extension to appropriate customer domains.
 * Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs


 * In the dialplan manager edit the customer operator dialplan extension
 * Change the set command domain_name to the base domain:
 * Change the transfer to: operator XML base.domain.com

How to Use
To Direct a DID to an operator: (Call divert to reception)
 * 000 operator-forward
 * 363 do not disturb (sends call to voicemail)


 * To call the operator from any of the customer's extension simply dial 0.