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What Is FusionPBX
FusionPBX Website Forum Bounty FusionPBX IRC channel

FusionPBX is an open source project that provides a customizable and flexible web interface to the very powerful and highly scalable multi-platform voice switch called FreeSWITCH.

It can be run on the operating system you are comfortable with and hardware of your choice. Unlimited extensions, voicemail-to-email, music on hold, call parking, analog lines or high density T1/E1 circuits and many other features. It provides the functionality your business needs and brings corporate level phone system features to small, medium and large businesses. Read more and download FusionPBX at FusionPBX.com.


 * Features
 * Feature Codes
 * Index

Support
For support on FusionPBX what should you do?

1. look in this wiki

2. ask in the IRC channel FusionPBX IRC channel

3. check in the Forum and ask there Forum

Note that the Forum for FusionPBX is not currently used much but we have a very active IRC channel. You are therefore more likely to get timely help in the IRC channel than in the Forum. That said, the wiki is the key place you will find documentation - as things come up in IRC they get documented in the wiki - so do look there for answers. Primarily the wiki is arranged following the menu structure but there are also additional topic areas listed as well.

Note also that because FusionPBX is built on top of FreeSWITCH and intentionally uses the same terminology as used in FreeSWITCH, often if there is a lack of information in the FusionPBX wiki it is because there is relevant information readily available in the FreeSWITCH wiki on that exact same thing. So do look at the FreeSWITCH wiki. The one thing that you need to bear in mind when looking at the FreeSWITCH wiki is that examples they give will generally be in XML as that is how you configure FreeSWITCH. While FusionPBX does allow you to still work in XML if you want (see Editing Config Files Safely) the intention of FusionPBX is generally to save you from needing to deal directly with XML.

Troubleshooting - Some errors and what to do when you see them

Getting started

 * Installation - installing FusionPBX on your server
 * Getting Started - overview of how to configure FusionPBX to do something useful
 * Settings - general system settings
 * Extensions - ie. your phones
 * Gateways - ie. your connections to the outside world
 * Inbound Routes - ie. when FusionPBX receives a phone call what should it do with it?
 * Outbound Routes - ie. when you want to make a call how will FusionPBX send it somewhere?
 * IVR Menu - ie. if you want to have automated prompts for a caller this is where you set this up
 * Conferences - allows you to define reservationless conference rooms
 * Call Groups - settings that allow you to group phones together
 * Firewall - Firewall settings you may need when you are trying to connect with the outside world.
 * Music On Hold - ie. if you place someone on hold what will they hear?

Advanced

 * Upgrade - how to upgrade to the latest FusionPBX version
 * Editing Config Files Safely - what to do if you want to manually edit config files

Documentation for FusionPBX GUI screens
Please note that the documentation in this section is being updated gradually. If you click on a link and find it isn't documented yet, please consider helping us out by adding information to it as you learn how to use it.

The GUI is accessible using a web browser by going to http://the_IP_address_of_your_FusionPBX_server.

System - the default page that is displayed when you log in to FusionPBX is the System page. You can access it later by clicking on System directly without selecting a sub-menu
 * Logout - use this to log out of the FusionPBX administration web site
 * Account Settings - the account settings for the currently logged on user
 * Apply Settings - this tries to apply any config changes you have made from FusionPBX to your running FreeSWITCH server.
 * Modules - for enabling and disabling FreeSWITCH modules
 * Settings - basic FusionPBX settings
 * System Settings - FusionPBX settings enabling it to interact with FreeSWITCH
 * Upgrade - Used to update FusionPBX to the latest release - Still Unstable
 * User Manager - Allows a superadmin/admin to manage USERs and GROUPs. Can create/delete users, edit their Account Settings.
 * Variables - Manage FreeSWITCH preprocessor variables.
 * Voicemail - shows all voicemails that belongs to the current logged in user

Dialplan - clicking directly on dialplan without selecting a sub-menu will take you to the Dialplan Manager page
 * Dialplan Manager - used to update the dialplan controlling what happens when a number is dialed (note that this also includes the dialplan entries used for Outbound Routes)
 * Inbound Routes - used to define what to do with calls coming from outside of your FusionPBX/FreeSWITCH server
 * Outbound Routes - used to define dialplan entries that affect calls that leave your FusionPBX/FreeSWITCH server to go to the outside world

Apps - clicking directly on apps without selecting a sub-menu will take you to the Call Detail Records page
 * Extensions - where you configure the extensions for the phones attached to your system
 * Call Broadcast - TBD
 * Call Center - allows to configure mod_callcenter from FusionPBX *** NEW ***
 * Call Detail Records - Call history reports and detailed information on the calls.
 * Call Forward - redirect calls from a particular extension to an alternate destination based on different criterias
 * Click to Call - to place a call without first picking up your phone handset
 * Contact Manager - Manage your contact list and create vcards if needed
 * Conferences - to define permanently reserved conference numbers for individuals/groups to use
 * Fax Server - to setup inbound and outbound faxing from FusionPBX (without needing a physical fax machine)
 * Gateways - to define the outbound gateways that are used to make calls to destinations outside of your FusionPBX/FreeSWITCH server
 * Hunt Group - to define hunt groups (phones ring sequentially searching for someone to answer them) and ring groups (phones ring simultaneously so multiple people can answer them)
 * IVR Menu - To define Interactive Voice Response menus (ie. press 1 for billing, press 2 for technical support, etc.)
 * Music On Hold - to set up music for callers who are placed on hold or who are in a queue.
 * Phones - for seeing and modifying all provisioned phones. See Extensions for more information
 * Recordings - for making, modifying and reviewing recorded messages used within your phone system
 * Time Conditions - to define time conditions to affect how calls are handled at different times and on different days
 * Queues - to define call queues to enable people to wait on hold until it is their turn to be answered

Status - clicking directly on status without selecting a sub-menu will take you to the Active Extensions page
 * Active Calls - lists and allows you to interact with active calls being handled by your server
 * Active Call Center - display queue status, agent status, tier status for call centers using mod_callcenter *** NEW ***
 * Active Extensions - lists and allows you to interact with calls being handled by phone extensions on your server
 * Active Conferences - lists conferences that are active on your server (showing the number of participants)
 * Active Queues - displays queues that have one or more callers waiting
 * Services - allows interaction with the processes running on your server
 * SIP Status - shows the status of your internal and external sip connections, various server statistics and a static view of the FreeSWITCH log file
 * System Status - shows the status of the physical server you are running FusionPBX on
 * Voicemail Status - Displays voicemail info for each extension assigned to your account
 * Traffic Graph - Shows the live traffic on the network interface *** NEW ***

Advanced - clicking directly on Advanced without selecting a sub-menu will take you to the Command page
 * Command - allows you to interactively submit shell, PHP and FreeSWITCH commands to your server
 * Content Manager - Allows to add content on the existing pages of FusionPBX
 * Grammar Editor - allows you to edit FreeSWITCH speech recognition grammar definitions
 * Menu Manager - allows you to customize the FusionPBX menu structure
 * PHP Editor - allows you to edit php files used in FusionPBX
 * PHP Service - Manages multiple dynamic and customizable PHP services.
 * Script Editor - allows you to edit javascript, lua and perl script used on your server
 * SIP Profiles - allows you to customize the SIP profiles
 * SQL Query - allows you to interactively submit SQL queries to the database used in FusionPBX
 * Upgrade Schema - used to upgrade the database schema after an upgrade has been done. This is used automatically by Upgrade when you run it from the FusionPBX GUI
 * XML Editor - allows you to edit FreeSWITCH XML files in the conf/ directory

Additional Information

 * http://code.google.com/p/fusionpbx/
 * http://fusionpbx.blogspot.com
 * http://wiki.freeswitch.org
 * http://twitter.com/fusionpbx
 * http://doc.pfsense.org/index.php/FreeSWITCH
 * Terminology
 * Site Survey