Call Detail Records

Menu: (Apps-Call Detail Records)

Call Detail Records ( also known as call data record or CDR ) are detailed information on the calls. The information contains source, destination, duration, and other useful call details. Use the fields to filter the information for the specific call records that are desired. Then view the calls in the list or download them as comma seperated file by using the 'csv' button.

RECORDINGS: Any calls which have the entry in the name column underlined (ie. the name is a link) have a recording available. Clicking on the name will playback the recording in a new window. In such cases the number entry will also be a link - clicking on this link will download the recording to your computer as a wav file.

Note: if you have no records showing up under Apps-Call Detail Records this is probably because: The module is disabled. - Older installations of FusionPBX had the CDR CSV module enabled and the XML CDR module disabled. - If you reverse this situation you will then get call detail records. You will also need to start the XML CDR module after you have done this. Note that if you want to see your old CDR CSV records, after the change, or you really want to continue using CDR CSV you can go to Menu Manager and unhide the CDR CSV menu. Note that call recordings can be downloaded from the Call Detail Records page, but this capability is not currently provided in CDR CSV - so if you need to use call recordings it would be better to use XML CDR.

Wrong xml_cdr.conf.xml config - check  and adapt it to your situation.