View source for Operator Forward

The operator forward directs calls in a multi-tenant system to an operator in domain this domain is referred to as base.domain.com please replace this with a domain used on the system where the operator has a registered endpoint.

==Requirements==
* FusionPBX config delivered direct from the database instead of static xml files.

==Base Domain==
*Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com.
*Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
*Add an 'operator' dialplan entry for the operator's extension.
 <extension name="operator" >
 	<condition field="destination_number" expression="^0$|^operator$" >
 		<action application="transfer" data="201 XML base.domain.com" />
 	</condition>
 </extension>

==Customer Domains==
* Add the operator dialplan extension to appropriate customer domains.
* Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs 
the system which domain to send the call back to when the operator transfers the call.

* In the dialplan manager edit the customer operator dialplan extension
* Change the set command domain_name to the base domain: 
* Change the transfer to: operator XML base.domain.com

==How to Use==

To Direct a DID to an operator: (Call divert to reception)
*000 operator-forward
*363 do not disturb (sends call to voicemail)

* To call the operator from any of the customer's extension simply dial 0.