Difference between revisions of "Operator Forward"
From FusionPBX
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| − | *Add an operator extension to the base domain. In this example we will use extension 201 and domain | + | *Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com. |
*Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator. | *Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator. | ||
*Add an 'operator' dialplan entry for the operator's extension. | *Add an 'operator' dialplan entry for the operator's extension. | ||
Revision as of 22:46, 6 December 2012
Requirements
- FusionPBX config direct from the database
Base Domain
- Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com.
- Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
- Add an 'operator' dialplan entry for the operator's extension.
<extension name="operator" > <condition field="destination_number" expression="^0$|^operator$" > <action application="transfer" data="201 XML base.domain.com" /> </condition> </extension>
Customer Domains
- Add the operator dialplan extension to appropriate customer domains.
- Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs
the system which domain to send the call back to when the operator transfers the call.
- In the dialplan manager edit the customer operator dialplan extension
- Change the set command domain_name to the base domain:
- Change the transfer to: operator XML base.domain.com
How to Use
To Direct a DID to an operator: (Call divert to reception)
- 000 operator-forward
- 363 do not disturb (sends call to voicemail)
- To call the operator from any of the customer's extension simply dial 0.
