Difference between revisions of "Operator Forward"
From FusionPBX
(Created page with "==Requirements== * FusionPBX config direct from the database ==Base Domain== *Add an operator extension to the base domain. In this example we will use extension 201 and doma...") |
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| + | The operator forward directs calls in a multi-tenant system to an operator in domain this domain is referred to as base.domain.com please replace this with a domain used on the system where the operator has a registered endpoint. | ||
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==Requirements== | ==Requirements== | ||
| − | * FusionPBX config direct from the database | + | * FusionPBX config delivered direct from the database instead of static xml files. |
==Base Domain== | ==Base Domain== | ||
| − | *Add an operator extension to the base domain. In this example we will use extension 201 and domain | + | *Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com. |
*Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator. | *Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator. | ||
*Add an 'operator' dialplan entry for the operator's extension. | *Add an 'operator' dialplan entry for the operator's extension. | ||
Latest revision as of 22:49, 6 December 2012
The operator forward directs calls in a multi-tenant system to an operator in domain this domain is referred to as base.domain.com please replace this with a domain used on the system where the operator has a registered endpoint.
Requirements
- FusionPBX config delivered direct from the database instead of static xml files.
Base Domain
- Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com.
- Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
- Add an 'operator' dialplan entry for the operator's extension.
<extension name="operator" > <condition field="destination_number" expression="^0$|^operator$" > <action application="transfer" data="201 XML base.domain.com" /> </condition> </extension>
Customer Domains
- Add the operator dialplan extension to appropriate customer domains.
- Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs
the system which domain to send the call back to when the operator transfers the call.
- In the dialplan manager edit the customer operator dialplan extension
- Change the set command domain_name to the base domain:
- Change the transfer to: operator XML base.domain.com
How to Use
To Direct a DID to an operator: (Call divert to reception)
- 000 operator-forward
- 363 do not disturb (sends call to voicemail)
- To call the operator from any of the customer's extension simply dial 0.
