Difference between revisions of "Feature Codes"

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'''Basic'''
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==Basic==
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* Dial *67[phone number] to activate call privacy.
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{| class="wikitable" style="text-align:left"
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* Dial *69 for last call return.
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|-
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* Dial *2 can be pressed during a call to start recording again to stop recording press *2 again. Recordings are can be downloaded from Features -> Recordings.
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! Feature Code !! Name !! Detail
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* Dial *870 redial
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|-
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* Dial *3472 (disa) followed by the admin pin number to use DISA (direct inward outward system access)
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| *1
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* Dial *732673 (record) make a recording.
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| Call Transfer
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* Dial *347 (dir) to dial by name.
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| Transfer a call to another extension
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* Talking Date (to do)
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|-
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* Talking Time (to do)
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| *2
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* Talking Date and Time (to do)
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| Record Active Call
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* Dial *5900 to park a call
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|
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* Dial *5901 to un-park a call
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|-
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* Valet Park (to do)
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| *4
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* Valet UnPark (to do)
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| Attended Call Transfer
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* WakeUp Call (to do)
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| Attended call transfer to another extension. After extension number press #
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|-
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| *411
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| Directory
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| *DIR to dial by name.
 +
|-
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| *3472
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| DISA
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| *DISA followed by [[System: Settings|Administrative PIN]] to receive a dialtone and call out.
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|-
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| *5900
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| Valet Park
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| Attended Transfer (park). The park extension will be played back to you.
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|-
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| *5901-5999
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| Valet Un-Park
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| Retrieve a Valet Parked call.
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|-
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| *67 <phone number>
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| Call Privacy
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| Activate call privacy
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|-
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| *69
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| Call Return
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| Call back the last incoming number
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|-
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| *732
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| Record
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| *REC followed by [[System: Settings|Administrative PIN]] to record a message.
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|-
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| *8[ext]
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| Extension Intercom
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| Page a specific extension.
 +
|-
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| *870
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| Redial
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| Redial a number
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|-
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| *xx
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| Talking Date
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| To Do
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|-
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| *xx
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| Talking Time
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| To Do
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|-
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| *xx
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| Talking Date & Time
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| To Do
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|-
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| *925
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| Wakeup Call
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| Schedule a wakeup call
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|}
  
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==Voicemail==
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{| class="wikitable" style="text-align:left"
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|-
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! Feature Code !! Name !! Detail
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|-
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| *97
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| Voicemail
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| The system detects the extension, and will prompt for your password
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|-
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| *98
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| Check any Voicemail box
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| The system will prompt for both your id (extension number) and password
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|-
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| *4000
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|  Check any Voicemail box
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| The system will prompt for both your id (extension number) and password
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|-
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| *99 <extension>
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| Send to Voicemail
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| Send a call directly to voicemail
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|}
  
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'''Voicemail'''
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==Conference==
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* Dial *97 or *4000 general voicemail access, prompts for the id (extension number) and password
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{| class="wikitable" style="text-align:left"
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* Dial *98 detects the extension and requires only the password.
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|-
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* Dial *99[extension number] can be used to send a call directly to voicemail.  
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! Feature Code !! Name !! Detail
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|-
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| *3001-3099
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| Conference (8khz)
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| Conference rooms with 8khz (cellphone quality) audio
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|-
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| *3101-3199
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| Conference (16khz)
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| Conference rooms with 16khz audio
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|-
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| *3201-3299
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| Conference (32khz)
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| Conference room with 32khz audio
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|-
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| *3301-3399
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| Conference (48khz)
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| Conference room with 48khz (cd quality) audio
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|-
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|
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|
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| Additional Conference numbers can be added via the GUI.
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|}
  
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==Group==
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{| class="wikitable" style="text-align:left"
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|-
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! Feature Code !! Name !! Detail
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|-
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| *8
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| Group Intercept
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|
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|-
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| *80 <group ID>
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| Delete from Group
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| Remove extension from a group using 2 digit group ID. See [[Call Groups]].
 +
|-
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| **81 <group ID>
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| Add to Group
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| Add extension to a group using 2 digit group ID. See [[Call Groups]].
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|-
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| **82 <group ID>
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| Simultaneous Ring
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| Ring an entire group simultaneously (using a 2 digit group ID)
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|-
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| **83 <group ID>
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| Sequential Ring
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| Ring an entire group sequentially (using a 2 digit group ID)
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|-
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| **2001
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| Ring Billing
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| Ring the Billing Group
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|-
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| **2002
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| Ring Support
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| Ring the Support Group
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|}
  
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'''Conference'''
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==Miscellaneous==
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* Dial *3001-*3099 conference channel 8khz
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{| class="wikitable" style="text-align:left"
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* Dial *3101-*3199 conference channel 16khz
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|-
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* Dial *3201-*3299 conference channel 32khz
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! Feature Code !! Name !! Detail
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* Dial *3301-*3399 conference channel 48khz
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|-
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Additional Conference numbers can be added in the graphical interface.
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| *9192
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| Info
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| Sends information to the console
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|-
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| *9193
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| Video Record
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| Record Video
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|-
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| *9194
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| Video Playback
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| Playback Video
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|-
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| *9195
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| Delay Echo
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| Audio is played back after a slight delay
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|-
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| *9196
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| Echo Test
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| Echo Test
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|-
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| *9197
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| Milliwatt Tone
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| Tone Playback
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|-
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| *9198
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| Test Tone
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| Tone Playback
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|-
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| *9664
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| Test MoH
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| Test Music on Hold
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|-
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| *5000
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| Default Attendant
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| Call the default auto-attendant
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|}
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 +
==Advanced==
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{| class="wikitable" style="text-align:left"
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|-
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! Feature Code !! Name !! Detail
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|-
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| *8 <ext>
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| Intercom
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| Use Intercom on extension
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|-
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| *33 <ext>  (used to be *88 <ext> conflicted with page-extension *8 <ext> in some cases)
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| Eavesdrop
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| Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation
 +
|-
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| *886
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| Global Intercept
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| Intercept a call that is ringing
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|-
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| ** <ext>
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| Intercept an extension
 +
|-
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| **8 <ext>
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| Intercept an extension
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|}
  
 +
==Warning==
 +
Note: Feature Codes are defined in the [[default dial plan]], however this is not updated when you update FusionPBX.  Therefore if your original installation of FusionPBX was a while back you might not have access to all these feature codes.  To update manually, you can pull the latest version from  http://code.google.com/p/fusionpbx/source/browse/trunk/fusionpbx/includes/install/dialplan/default.xml
  
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'''Group'''
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==Adding extra feature codes==
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* Dial *8 to use group intercept
+
[[Call Forward#Using Call Forward with feature codes|Setting up a call forwarding feature code]]
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* Dial **81[2 digit group id] add extension to a group
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[[http://wiki.freeswitch.com/wiki/Misc._Dialplan_Tools_say#Talking_Clock Talking Clock]]
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* Dial **80[2 digit group id] delete the extension from the group
 
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* Dial **82[2 digit group id] to ring the entire group simultaneously
 
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* Dial *83[2 digit group id] to ring the group in sequence
 
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* Dial *2001 group dial billing
 
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* Dial *2002 group dial support
 
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'''Miscellaneous'''
 
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* Dial *9192 Info test sends information to the console
 
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* Dial *9193 video record
 
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* Dial *9194 video playback
 
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* Dial *9195 delay echo
 
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* Dial *9196 echo test
 
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* Dial *9197 play milliwatt tone
 
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* Dial *9198 to test tone
 
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* Dial *9664 to test music on hold
 
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* Dial *5000 the default auto attendant
 
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'''Advanced'''
 
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* Dial *8[extension number] to use a phones intercom.
 
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* Dial *88[extension number] eavesdrop to listen in on a call (can be limited to certain extensions).
 
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** Press 1 to barge in with the distant party.
 
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** Press 2 to barge in with the local party.
 
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** Press 3 to barge in on both parties.  
 
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* Dial *886 global-intercept an call that is ringing.
 
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* Dial **8[extension number] intercept an extension.
 

Latest revision as of 00:12, 5 June 2015

Basic

Feature Code Name Detail
*1 Call Transfer Transfer a call to another extension
*2 Record Active Call
*4 Attended Call Transfer Attended call transfer to another extension. After extension number press #
*411 Directory *DIR to dial by name.
*3472 DISA *DISA followed by Administrative PIN to receive a dialtone and call out.
*5900 Valet Park Attended Transfer (park). The park extension will be played back to you.
*5901-5999 Valet Un-Park Retrieve a Valet Parked call.
*67 <phone number> Call Privacy Activate call privacy
*69 Call Return Call back the last incoming number
*732 Record *REC followed by Administrative PIN to record a message.
*8[ext] Extension Intercom Page a specific extension.
*870 Redial Redial a number
*xx Talking Date To Do
*xx Talking Time To Do
*xx Talking Date & Time To Do
*925 Wakeup Call Schedule a wakeup call

Voicemail

Feature Code Name Detail
*97 Voicemail The system detects the extension, and will prompt for your password
*98 Check any Voicemail box The system will prompt for both your id (extension number) and password
*4000 Check any Voicemail box The system will prompt for both your id (extension number) and password
*99 <extension> Send to Voicemail Send a call directly to voicemail

Conference

Feature Code Name Detail
*3001-3099 Conference (8khz) Conference rooms with 8khz (cellphone quality) audio
*3101-3199 Conference (16khz) Conference rooms with 16khz audio
*3201-3299 Conference (32khz) Conference room with 32khz audio
*3301-3399 Conference (48khz) Conference room with 48khz (cd quality) audio
Additional Conference numbers can be added via the GUI.

Group

Feature Code Name Detail
*8 Group Intercept
*80 <group ID> Delete from Group Remove extension from a group using 2 digit group ID. See Call Groups.
**81 <group ID> Add to Group Add extension to a group using 2 digit group ID. See Call Groups.
**82 <group ID> Simultaneous Ring Ring an entire group simultaneously (using a 2 digit group ID)
**83 <group ID> Sequential Ring Ring an entire group sequentially (using a 2 digit group ID)
**2001 Ring Billing Ring the Billing Group
**2002 Ring Support Ring the Support Group

Miscellaneous

Feature Code Name Detail
*9192 Info Sends information to the console
*9193 Video Record Record Video
*9194 Video Playback Playback Video
*9195 Delay Echo Audio is played back after a slight delay
*9196 Echo Test Echo Test
*9197 Milliwatt Tone Tone Playback
*9198 Test Tone Tone Playback
*9664 Test MoH Test Music on Hold
*5000 Default Attendant Call the default auto-attendant

Advanced

Feature Code Name Detail
*8 <ext> Intercom Use Intercom on extension
*33 <ext> (used to be *88 <ext> conflicted with page-extension *8 <ext> in some cases) Eavesdrop Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation
*886 Global Intercept Intercept a call that is ringing
** <ext> Intercept an extension
**8 <ext> Intercept an extension

Warning

Note: Feature Codes are defined in the default dial plan, however this is not updated when you update FusionPBX. Therefore if your original installation of FusionPBX was a while back you might not have access to all these feature codes. To update manually, you can pull the latest version from http://code.google.com/p/fusionpbx/source/browse/trunk/fusionpbx/includes/install/dialplan/default.xml

Adding extra feature codes

Setting up a call forwarding feature code
[Talking Clock]
Retrieved from "http://wiki.fusionpbx.com/index.php?title=Feature_Codes&oldid=3573"