Difference between revisions of "Troubleshooting"

Revision as of 22:23, 8 February 2011

Two main types of error occur with FusionPBX.

1. error messages displayed on the GUI after you apply your configuration changes

2. it doesn't do what you expect and you need to use the FreeSWITCH command line to see the error that is happenning

Error messages displayed on the GUI

Fatal error: Call to undefined function recording_js() in /var/www/fusionpbx/www/mod/recordings/v_recordings.php on line 40

- this may be because mod_spidermonkey is not loaded. See the notes on modules

- it also may be because you have upgraded using the upgrade button - note that at the present time the upgrade button is unreliable - it is recommended to upgrade using svn until this is resolved.

Errors when you apply settings

- please see Apply Settings

Error number: 111 error description: connection refused no handle

- usually this means that freeswitch isn't started. If you are using linux try ps -ef |grep freeswitch from the command line to see if it is running.

Error messages at the FreeSWITCH command line

An essential tool for troubleshooting is the FreeSWITCH command line. See fs_cli for more information. It is probably worth noting that any error displayed at the fs_cli is not technically from FusionPBX, but because FusionPBX uses FreeSWITCH errors seen there do affect us so there are some errors listed below but you might want to look in the FreeSWITCH wiki for more information on other errors.

Seen in fs_cli (FreeSWITCH command line interface): SQL ERR [attempt to write a readonly database]

- this relates to a permission problem on your machine. FreeSWITCH is unable to write to its database files located in freeswitch/db. Correct your permissions and restart freeswitch.