Operator Forward

The operator forward directs calls in a multi-tenant system to an operator in domain this domain is referred to as base.domain.com please replace this with a domain used on the system where the operator has a registered endpoint.

Requirements

• FusionPBX config direct from the database

Base Domain

• Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com.
• Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
• Add an 'operator' dialplan entry for the operator's extension.

<extension name="operator" >
	<condition field="destination_number" expression="^0$|^operator$" >
		<action application="transfer" data="201 XML base.domain.com" />
	</condition>
</extension>

Customer Domains

• Add the operator dialplan extension to appropriate customer domains.
• Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs

the system which domain to send the call back to when the operator transfers the call.

• In the dialplan manager edit the customer operator dialplan extension
• Change the set command domain_name to the base domain:
• Change the transfer to: operator XML base.domain.com

How to Use

To Direct a DID to an operator: (Call divert to reception)

• 000 operator-forward
• 363 do not disturb (sends call to voicemail)

• To call the operator from any of the customer's extension simply dial 0.