Inbound Routes

Menu: (Dialplan-Inbound Routes)

Directs public inbound calls to an internal destination on the system.

• Inbound Call Routing is used to route incoming calls to destinations based on one or more conditions and context. It can send incoming calls to an auto attendant, huntgroup, extension, external number, or a script. Order is important when an anti-action is used or when there are multiple conditions that match.

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ADD inbound route

Name: 	
Condition 1: 	Field: 		  Expression: 	
Condition 2: 	Field: 		  Expression: 	
Action 1:
Action 2: 	
Order: 	
Enabled: 	
Description:

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Modifying CID on Inbound Routes

You can use this to perpend data onto caller ID. For example: A company has multiple numbers but wants to be able to tell the difference between an emergency call and a regular call.

Setting up in FusionPBX - keep in mind this will probably have to go after the context and before the transfer.

Name: Priority Inbound
Condition 1 - Field: destination_number   Expression: ^12345551234$
           Action 1: set                        Data:  effective_caller_id=EMERGENCY ${caller_id_name}

The XML is as follows:

<action application="set" data="effective_caller_id_name=EMERGENCY ${caller_id_name}"/>

So, if John Smith calls into the number 12345551234 with a huge emergency, the caller ID would show up as

EMERGENCY John Smith

• Some phones truncate CID names after a certain character limit.