Difference between revisions of "Feature Codes"

From FusionPBX
Jump to: navigation, search
(→‎Adding extra feature codes)
(→‎Basic)
 
(19 intermediate revisions by 8 users not shown)
Line 1: Line 1:
−
'''Basic'''
+
==Basic==
−
* '''Call Privacy''' Dial *67[phone number] to activate call privacy.
+
{| class="wikitable" style="text-align:left"
−
* '''Last Call Return''' Dial *69 for last call return.
+
|-
−
* '''Record Active Call''' Dial *2 can be pressed during a call to start recording again to stop recording press *2 again. Recordings are can be downloaded from Features -> Recordings.
+
! Feature Code !! Name !! Detail
−
* '''Redial''' Dial *870 redial
+
|-
−
* '''Disa''' Dial *3472 (disa) followed by the admin pin number to use DISA (direct inward outward system access)
+
| *1
−
* '''Record''' Dial *732673 (record) make a recording.
+
| Call Transfer
−
* '''Dial by Name''' Dial *347 (dir) to dial by name.
+
| Transfer a call to another extension
−
* '''Talking Date''' (to do)
+
|-
−
* '''Talking Time''' (to do)
+
| *2
−
* '''Talking Date and Time''' (to do)
+
| Record Active Call
−
* '''Park a Call''' Dial *5900 to park a call
+
|
−
* '''Un-Park''' Dial *5901 to un-park a call
+
|-
−
* '''Valet Park''' *6000 Use an attended transfer to this number and get the park number and complete the transfer.
+
| *4
−
* '''Valet UnPark''' *6001 - *6099 Use the number provided when parking the call to pick it up.
+
| Attended Call Transfer
−
* '''WakeUp Call''' (to do)
+
| Attended call transfer to another extension. After extension number press #
−
* '''Call Transfer''' *1
+
|-
 +
| *411
 +
| Directory
 +
| *DIR to dial by name.
 +
|-
 +
| *3472
 +
| DISA
 +
| *DISA followed by [[System: Settings|Administrative PIN]] to receive a dialtone and call out.
 +
|-
 +
| *5900
 +
| Valet Park
 +
| Attended Transfer (park). The park extension will be played back to you.
 +
|-
 +
| *5901-5999
 +
| Valet Un-Park
 +
| Retrieve a Valet Parked call.
 +
|-
 +
| *67 <phone number>
 +
| Call Privacy
 +
| Activate call privacy
 +
|-
 +
| *69
 +
| Call Return
 +
| Call back the last incoming number
 +
|-
 +
| *732
 +
| Record
 +
| *REC followed by [[System: Settings|Administrative PIN]] to record a message.
 +
|-
 +
| *8[ext]
 +
| Extension Intercom
 +
| Page a specific extension.
 +
|-
 +
| *870
 +
| Redial
 +
| Redial a number
 +
|-
 +
| *xx
 +
| Talking Date
 +
| To Do
 +
|-
 +
| *xx
 +
| Talking Time
 +
| To Do
 +
|-
 +
| *xx
 +
| Talking Date & Time
 +
| To Do
 +
|-
 +
| *925
 +
| Wakeup Call
 +
| Schedule a wakeup call
 +
|}
  
 +
==Voicemail==
 +
{| class="wikitable" style="text-align:left"
 +
|-
 +
! Feature Code !! Name !! Detail
 +
|-
 +
| *97
 +
| Voicemail
 +
| The system detects the extension, and will prompt for your password
 +
|-
 +
| *98
 +
| Check any Voicemail box
 +
| The system will prompt for both your id (extension number) and password
 +
|-
 +
| *4000
 +
|  Check any Voicemail box
 +
| The system will prompt for both your id (extension number) and password
 +
|-
 +
| *99 <extension>
 +
| Send to Voicemail
 +
| Send a call directly to voicemail
 +
|}
  
−
'''Voicemail'''
+
==Conference==
−
* Dial *97 or *4000 general voicemail access, prompts for the id (extension number) and password
+
{| class="wikitable" style="text-align:left"
−
* Dial *98 detects the extension and requires only the password.
+
|-
−
* Dial *99[extension number] can be used to send a call directly to voicemail.  
+
! Feature Code !! Name !! Detail
 +
|-
 +
| *3001-3099
 +
| Conference (8khz)
 +
| Conference rooms with 8khz (cellphone quality) audio
 +
|-
 +
| *3101-3199
 +
| Conference (16khz)
 +
| Conference rooms with 16khz audio
 +
|-
 +
| *3201-3299
 +
| Conference (32khz)
 +
| Conference room with 32khz audio
 +
|-
 +
| *3301-3399
 +
| Conference (48khz)
 +
| Conference room with 48khz (cd quality) audio
 +
|-
 +
|
 +
|
 +
| Additional Conference numbers can be added via the GUI.
 +
|}
  
 +
==Group==
 +
{| class="wikitable" style="text-align:left"
 +
|-
 +
! Feature Code !! Name !! Detail
 +
|-
 +
| *8
 +
| Group Intercept
 +
|
 +
|-
 +
| *80 <group ID>
 +
| Delete from Group
 +
| Remove extension from a group using 2 digit group ID. See [[Call Groups]].
 +
|-
 +
| **81 <group ID>
 +
| Add to Group
 +
| Add extension to a group using 2 digit group ID. See [[Call Groups]].
 +
|-
 +
| **82 <group ID>
 +
| Simultaneous Ring
 +
| Ring an entire group simultaneously (using a 2 digit group ID)
 +
|-
 +
| **83 <group ID>
 +
| Sequential Ring
 +
| Ring an entire group sequentially (using a 2 digit group ID)
 +
|-
 +
| **2001
 +
| Ring Billing
 +
| Ring the Billing Group
 +
|-
 +
| **2002
 +
| Ring Support
 +
| Ring the Support Group
 +
|}
  
−
'''Conference'''
+
==Miscellaneous==
−
* Dial *3001-*3099 conference channel 8khz
+
{| class="wikitable" style="text-align:left"
−
* Dial *3101-*3199 conference channel 16khz
+
|-
−
* Dial *3201-*3299 conference channel 32khz
+
! Feature Code !! Name !! Detail
−
* Dial *3301-*3399 conference channel 48khz
+
|-
−
Additional Conference numbers can be added in the graphical interface.
+
| *9192
−
 
+
| Info
−
 
+
| Sends information to the console
−
'''Group'''
+
|-
−
* '''Group Intercept''' Dial *8 to use group intercept
+
| *9193
−
* '''Add''' Dial **81[2 digit group id] add extension to a group (see [[Call Groups]])
+
| Video Record
−
* '''Delete''' Dial **80[2 digit group id] delete the extension from the group (see [[Call Groups]])
+
| Record Video
−
* '''Simultaneous Ring''' Dial **82[2 digit group id] to ring the entire group simultaneously (see [[Call Groups]])
+
|-
−
* '''Ring in Sequence''' Dial *83[2 digit group id] to ring the group in sequence (see [[Call Groups]])
+
| *9194
−
* '''Ring Billing''' Dial *2001 group dial billing
+
| Video Playback
−
* '''Ring Support''' Dial *2002 group dial support
+
| Playback Video
−
 
+
|-
−
 
+
| *9195
−
'''Miscellaneous'''
+
| Delay Echo
−
* Dial *9192 Info test sends information to the console
+
| Audio is played back after a slight delay
−
* Dial *9193 video record
+
|-
−
* Dial *9194 video playback
+
| *9196
−
* Dial *9195 delay echo
+
| Echo Test
−
* Dial *9196 echo test
+
| Echo Test
−
* Dial *9197 play milliwatt tone
+
|-
−
* Dial *9198 to test tone
+
| *9197
−
* Dial *9664 to test music on hold
+
| Milliwatt Tone
−
* Dial *5000 the default auto attendant  
+
| Tone Playback
−
 
+
|-
−
 
+
| *9198
−
'''Advanced'''
+
| Test Tone
−
* Dial *8[extension number] to use a phones intercom.
+
| Tone Playback
−
* Dial *88[extension number] eavesdrop to listen in on a call (can be limited to certain extensions).
+
|-
−
** Press 1 to barge in with the distant party.
+
| *9664
−
** Press 2 to barge in with the local party.
+
| Test MoH
−
** Press 3 to barge in on both parties.
+
| Test Music on Hold
−
* Dial *886 global-intercept an call that is ringing.
+
|-
−
* Dial **8[extension number] intercept an extension.
+
| *5000
−
 
+
| Default Attendant
 +
| Call the default auto-attendant
 +
|}
 +
 +
==Advanced==
 +
{| class="wikitable" style="text-align:left"
 +
|-
 +
! Feature Code !! Name !! Detail
 +
|-
 +
| *8 <ext>
 +
| Intercom
 +
| Use Intercom on extension
 +
|-
 +
| *33 <ext>  (used to be *88 <ext> conflicted with page-extension *8 <ext> in some cases)
 +
| Eavesdrop
 +
| Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation
 +
|-
 +
| *886
 +
| Global Intercept
 +
| Intercept a call that is ringing
 +
|-
 +
| ** <ext>
 +
| Intercept an extension
 +
|-
 +
| **8 <ext>
 +
| Intercept an extension
 +
|}
  
 +
==Warning==
 
Note: Feature Codes are defined in the [[default dial plan]], however this is not updated when you update FusionPBX.  Therefore if your original installation of FusionPBX was a while back you might not have access to all these feature codes.  To update manually, you can pull the latest version from  http://code.google.com/p/fusionpbx/source/browse/trunk/fusionpbx/includes/install/dialplan/default.xml
 
Note: Feature Codes are defined in the [[default dial plan]], however this is not updated when you update FusionPBX.  Therefore if your original installation of FusionPBX was a while back you might not have access to all these feature codes.  To update manually, you can pull the latest version from  http://code.google.com/p/fusionpbx/source/browse/trunk/fusionpbx/includes/install/dialplan/default.xml
  

Latest revision as of 00:12, 5 June 2015

Basic

Feature Code Name Detail
*1 Call Transfer Transfer a call to another extension
*2 Record Active Call
*4 Attended Call Transfer Attended call transfer to another extension. After extension number press #
*411 Directory *DIR to dial by name.
*3472 DISA *DISA followed by Administrative PIN to receive a dialtone and call out.
*5900 Valet Park Attended Transfer (park). The park extension will be played back to you.
*5901-5999 Valet Un-Park Retrieve a Valet Parked call.
*67 <phone number> Call Privacy Activate call privacy
*69 Call Return Call back the last incoming number
*732 Record *REC followed by Administrative PIN to record a message.
*8[ext] Extension Intercom Page a specific extension.
*870 Redial Redial a number
*xx Talking Date To Do
*xx Talking Time To Do
*xx Talking Date & Time To Do
*925 Wakeup Call Schedule a wakeup call

Voicemail

Feature Code Name Detail
*97 Voicemail The system detects the extension, and will prompt for your password
*98 Check any Voicemail box The system will prompt for both your id (extension number) and password
*4000 Check any Voicemail box The system will prompt for both your id (extension number) and password
*99 <extension> Send to Voicemail Send a call directly to voicemail

Conference

Feature Code Name Detail
*3001-3099 Conference (8khz) Conference rooms with 8khz (cellphone quality) audio
*3101-3199 Conference (16khz) Conference rooms with 16khz audio
*3201-3299 Conference (32khz) Conference room with 32khz audio
*3301-3399 Conference (48khz) Conference room with 48khz (cd quality) audio
Additional Conference numbers can be added via the GUI.

Group

Feature Code Name Detail
*8 Group Intercept
*80 <group ID> Delete from Group Remove extension from a group using 2 digit group ID. See Call Groups.
**81 <group ID> Add to Group Add extension to a group using 2 digit group ID. See Call Groups.
**82 <group ID> Simultaneous Ring Ring an entire group simultaneously (using a 2 digit group ID)
**83 <group ID> Sequential Ring Ring an entire group sequentially (using a 2 digit group ID)
**2001 Ring Billing Ring the Billing Group
**2002 Ring Support Ring the Support Group

Miscellaneous

Feature Code Name Detail
*9192 Info Sends information to the console
*9193 Video Record Record Video
*9194 Video Playback Playback Video
*9195 Delay Echo Audio is played back after a slight delay
*9196 Echo Test Echo Test
*9197 Milliwatt Tone Tone Playback
*9198 Test Tone Tone Playback
*9664 Test MoH Test Music on Hold
*5000 Default Attendant Call the default auto-attendant

Advanced

Feature Code Name Detail
*8 <ext> Intercom Use Intercom on extension
*33 <ext> (used to be *88 <ext> conflicted with page-extension *8 <ext> in some cases) Eavesdrop Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation
*886 Global Intercept Intercept a call that is ringing
** <ext> Intercept an extension
**8 <ext> Intercept an extension

Warning

Note: Feature Codes are defined in the default dial plan, however this is not updated when you update FusionPBX. Therefore if your original installation of FusionPBX was a while back you might not have access to all these feature codes. To update manually, you can pull the latest version from http://code.google.com/p/fusionpbx/source/browse/trunk/fusionpbx/includes/install/dialplan/default.xml

Adding extra feature codes

Setting up a call forwarding feature code
[Talking Clock]
Retrieved from "http://wiki.fusionpbx.com/index.php?title=Feature_Codes&oldid=3573"