Features
IVR Menu: inbound call can be played a recording that gives customers options with extensions that can be dialed. The options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone.
Announcements: setup a recording for the auto attendant that provides announcement to callers. (See IVR Menu)
Call Broadcast: Create a recording and select one or more groups to have the system call and play the recording.
Call Detail Records: various reporting capabilities to see who called, when, call length, and the ability to export to a csv file.
Call Forward: forward to another extension or to any phone number.
Call Monitoring: view which extensions are currently in a call. (see Active Extensions)
Call Parking: Press *5900 to park a call, unpark the call with *5901.
Call Pickup: for a particular extension or any extension that is currently ringing.
Call Queuing: can load calls into queues so they can be answered in the order they came into the queue. (see Queues)
Call Recordings: to record all or some calls or parts of the call. (See Active Calls and Active Extensions)
Call Routing: send the call different directions or perform actions based on reading the caller id info or other call information. (see Dialplan Manager)
Call Transfer
* Announced Transfer * Blind Transfer
Call Waiting
Caller ID: support and customization for supporting providers.
Conferencing: to set up conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, and more. (See Conferences)
Dial by Name: search by first name or last name to find extension numbers on the system.
Direct Inward System Access (DISA): ability to call into the system, put in a pin code, and then call back outbound.
Do Not Disturb (DND): sends call directly to voice mail.
Eavesdrop ability to eaves drop on a call and the option to barge in on the call.
Extensions can be on the local or on a remote network. Interactive extension list allows to view all active an inactive extensions, see the caller id of the calls, call length, transfer calls, hangup and more.
Fax Server: can send or receive faxes. Includes ability to send faxes as email. It requires a provider or hardware card that can successfully transmit and receive faxes.
Follow-me: ring a desk phone for so many rings then try a cell phone when a call comes in.
Hardware support: for standard phones lines, high capacity lines T1/E1/PRI, and ability to use standard phones such a cordless phone.
Inbound Routes: to direct calls depending on caller ID and interface by which a call arrives
Intercom: a paging extension can be created that will send intercom calls over a speaker system.
Outbound Routes: direct calls to different providers, for Least Cost Routing for example.
Original phone numbers: can be maintained.
Misc Destinations: which is for creating destinations that can be used by other PBX modules to dial internal.
Multi-Tenant: Domain based multi-tenant.
Music On Hold: Can add wav or mp3 file including music or even a business sales message.
Paging: for phones that support it (Polycom, Linksys, SNOM, and others).
Provisioning: for phones that support it. (see phones)
Hunt Groups/Ring Groups: to ring multiple internal extensions and external numbers simultaneously (ring groups) or in succession (hunt groups). Can prefix the caller id name so that you can tell where the call came from. There are options to announce the caller, or require a pin number. (See Hunt Group)
Remote Office Support: a remote location can register extensions and use a centralized phone system or communicate freely between systems.
Route by Caller ID: when a call comes in the call can be routed based on the destination number, Caller ID, and other factors. For example, certain clients can be routed to a special after hours menu. (See Inbound Routes)
Text-to-Speech can be customized to provide any information to caller, and can optionally be protected with a PIN number. To have a good voice it requires a commercial 3rd party software and voice.
Three-way Calling
Timer Conditions allow to set up different time patterns for call handling. It allows to direct after hours calls differently than calls during working hours for example.
Video available using SIP capable phones that support the H.263 and H.264.
Voice Mail: Access voicemail from anywhere. Voicemail can be sent as an email attachment. It can also be accessed inside the office from a Web Interface or remotely through a VPN. (See Extensions)
*97 general voicemail box *98 detects extension and requires only the pin number *99[extension number] allows a call to be transferred directly to voicemail.
Remote Support: The PBX can be managed with a web interface locally or remotely. Portable Extensions can be answered anywhere with a voip phone, soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company.
And more...
Phone Line options: Standard Phone Lines from the Telephone provider:
- Full or Partial Voice T1/PRI
- Internet Telephony Service Provider (ITSP)
- Mix and match one or more above voice provider methods to achieve money savings, and stability
Saving Money: Costs less than any IP-PBX with comparable features
- No Cabling costs (using existing network with dual port phones)
- Long distance costs can be likely be reduced
- The automated attendent can be used to save time on the phone.
Custom voice applications
- Can be created to automate repetitive phone call work
- Can answer questions or provide customer information after normal business hours
Soft Phones: Support for many SIP capable software based phones. Xlite supports video calling. Zoiper sipdroid
Speech Recognition
