Operator Forward

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The operator forward directs calls in a multi-tenant system to an operator in domain this domain is referred to as base.domain.com please replace this with a domain used on the system where the operator has a registered endpoint.

Requirements

  • FusionPBX config direct from the database

Base Domain

  • Add an operator extension to the base domain. In this example we will use extension 201 and domain base.domain.com.
  • Advanced -> SIP Profiles -> Internal set 'multiple-registrations' to true. Necessary when you have more than one operator.
  • Add an 'operator' dialplan entry for the operator's extension.
<extension name="operator" >
	<condition field="destination_number" expression="^0$|^operator$" >
		<action application="transfer" data="201 XML base.domain.com" />
	</condition>
</extension>

Customer Domains

  • Add the operator dialplan extension to appropriate customer domains.
  • Customer domains that have the 'operator' service. The transfer_context is the customers domain and instructs

the system which domain to send the call back to when the operator transfers the call.

  • In the dialplan manager edit the customer operator dialplan extension
  • Change the set command domain_name to the base domain:
  • Change the transfer to: operator XML base.domain.com

How to Use

To Direct a DID to an operator: (Call divert to reception)

  • 000 operator-forward
  • 363 do not disturb (sends call to voicemail)
  • To call the operator from any of the customer's extension simply dial 0.