Recordings

If you want to make a recording available for use in FusionPBX this is the screen you go to.

Here you can upload a file to the server or there are instructions for recording one using a phone handset. If you record one using the phone handset you will need to go to the shell after recording it and rename it (in the freeswitch/recordings directory) so that it has a meaningful name rather than the automatic name.

Once you have recorded and renamed your recording, or uploaded one, you have to configure it on this screen before FusionPBX will know it is there and can make use of it. Press the + button and identify the exact name of your recording file, a human friendly name, and optionally a description. Once you have done this it is possible to select the recording in the FusionPBX IVR screen.

Please note: you can only use the TOP level in the recordings directory if you want your recordings to be available for use in an IVR. If you put them into subdirectories then even if you add them on the recordings screen (and they will successfully add and you can preview them) you will not see them on the IVR drop down menus.

If you want to group your recordings in sub-menus you are better off storing them in the sounds directory structure. Though it should be noted that that directory structure has a very strict definition and if you do not follow it then FusionPBX IVR menu, apart from others, will not behave. The structure is sounds/language/dialect/voice/folder/bitrate eg. sounds/en/us/callie/digits/8000 - where this is English, United States, a voice talent called Callie, the digits folder, 8000hz bitrate, and then all the sound files are below that. While 8khz is fine for many configurations, if you are using g722 codec it uses 16khz and if there are no 16khz sound files present you will simply get an error in the logs or in the cli when freeswitch tries to play the sounds. There are other codecs that use 16khz, 32khz and even 48khz, so you need to ensure that you have appropriate bitrate recordings for the codecs you use on your system. Using the recordings folder avoids this complication - so you need to weigh your requirements and decide appropriately.