Difference between revisions of "Features"

Revision as of 00:05, 25 May 2013

Adminer integrated for an administrator in the superadmin group to enable easy database access.

Announcements: setup a recording for the auto attendant that provides announcement to callers. (See IVR Menu)

Call Broadcast: Create a recording and select one or more groups to have the system call and play the recording.

Call Block: Block inbound calls by the caller id.

Call Detail Records: various reporting capabilities to see who called, when, call length, and the ability to export to a csv file.

Call Forward: forward to another extension or to any phone number.

Call Flows: Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.

Contact Manager Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes.

Call Monitoring: view which extensions are currently in a call. (see Active Extensions)

Call Pickup: for a particular extension or any extension that is currently ringing.

Call Queuing: can load calls into queues so they can be answered in the order they came into the queue. (see Queues)

Call Recordings: to record all or some calls or parts of the call. (See Active Calls and Active Extensions)

Call Routing: send the call different directions or perform actions based on reading the caller id info or other call information. (see Dialplan Manager)

Call Transfer

* Announced Transfer
* Blind Transfer 

Call Waiting

Caller ID: support and customization for supporting providers.

Conferencing: to set up conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, and more. (See Conferences)

Conference Center: can have unlimited conference rooms with moderator and paticipants, pin numbers, call recording, mute all, caller announce and more...

Configuration: While the admin configures the system in the web interface. The data is saved to the database and can optionally be deliverd to FreeSWITCH via XML files, or on demand from the database.

Customizable: FusionPBX has unprecedented customizability which can be used to meet your needs or the needs of your customers. Customizable themes, menu, dialplan, and more...

Dial by Name: search by first name or last name to find extension numbers on the system.

Direct Inward System Access (DISA): ability to call into the system, put in a pin code, and then call back outbound.

Do Not Disturb (DND): sends call directly to voice mail.

Eavesdrop ability to eaves drop on a call and the option to barge in on the call.

Extensions can be on the local or on a remote network. Interactive extension list allows to view all active an inactive extensions, see the caller id of the calls, call length, transfer calls, hangup and more.

Fax Server: can send or receive faxes. Includes ability to send faxes as email. It requires a provider or hardware card that can successfully transmit and receive faxes.

Follow-me: ring a desk phone for so many rings then try a cell phone when a call comes in.

Hardware support: for standard phones lines, high capacity lines T1/E1/PRI, and ability to use standard phones such a cordless phone.

Hot Desking Login to an a registered phone and make and receive calls at a remote desk as if you were sitting at your normal extension. Designed to work with all SIP capable phones.

Hunt Groups: to ring multiple internal extensions and external numbers simultaneously or in succession (hunt groups). Can prefix the caller id name so that you can tell where the call came from. There are options to announce the caller, or require a pin number. (See Hunt Group)

Inbound Routes: to direct calls depending on caller ID and interface by which a call arrives

Intercom: a paging extension can be created that will send intercom calls over a speaker system.

IVR Menu: inbound call can be played a recording that gives customers options with extensions that can be dialed. The options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone.

LDAP integration for authentication tested with Microsoft Active directory.

Misc Destinations: which is for creating destinations that can be used by other PBX modules to dial internal.

Menu Manager: Multiple customizable menus can be used as templates selectable globally or per tenant.

Multi-Tenant: Domain based multi-tenant.

Multi-lingual: Support for multiple languages.

Music On Hold: Can add wav or mp3 file including music or even a business sales message. Now with support for multiple selectable categories of music on hold and per tenant music on hold.

Outbound Routes: direct calls to different providers, for Least Cost Routing for example.

Original phone numbers: can be maintained.

Paging: for phones that support it (Polycom, Linksys, SNOM, and others).

Provisioning: for phones that support it. (see phones)

Remote Office Support: a remote location can register extensions and use a centralized phone system or communicate freely between systems.

Ring Groups: to ring multiple registered extensions numbers simultaneously or in succession . (See Ring Groups)

Route by Caller ID: when a call comes in the call can be routed based on the destination number, Caller ID, and other factors. For example, certain clients can be routed to a special after hours menu. (See Inbound Routes)

Scripting can be used to add additional features with minimal effort. Support for LUA, Javascript, Perl, and Python.

Text-to-Speech can be customized to provide any information to caller, and can optionally be protected with a PIN number. To have a good voice it requires a commercial 3rd party software and voice.

Three-way Calling

Time Conditions allow to set up different time patterns for call handling. It allows to direct after hours calls differently than calls during working hours for example.

Valet Parking: Park and unpark calls in the same parking log monitor parking lots with BLF.

Video available using SIP capable phones that support the H.263 and H.264.

Voice Mail: Access voicemail from anywhere. Voicemail can be sent as an email attachment. It can also be accessed inside the office from a Web Interface or remotely through a VPN. Support for Multi-lingual voicemail to email templates. (See Extensions)

*97 detects extension and requires only the pin number
*98 general voicemail box
*99[extension number] allows a call to be transferred directly to voicemail.

Remote Support: The PBX can be managed with a web interface locally or remotely. Portable Extensions can be answered anywhere with a voip phone, soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company.

And more...

Phone Line options: Standard Phone Lines from the Telephone provider:

• Full or Partial Voice T1/PRI
• Internet Telephony Service Provider (ITSP)
• Mix and match one or more above voice provider methods to achieve money savings, and stability

Saving Money: Costs less than any IP-PBX with comparable features

• No Cabling costs (using existing network with dual port phones)
• Long distance costs can be likely be reduced
• The automated attendent can be used to save time on the phone.

Custom voice applications

• Can be created to automate repetitive phone call work
• Can answer questions or provide customer information after normal business hours

Soft Phones: Support for many SIP capable software based phones. Xlite supports video calling. Zoiper sipdroid

Speech Recognition